Questions & answers.
The basics on ordering, delivery, redeeming and the Hapigift Card. Can't find it? We're one message away.
How are gift cards delivered?
Digital gift cards are delivered by email. As soon as your payment clears, the codes arrive in your inbox (usually within a minute), ready to forward to whoever you're gifting. If you have an account, they're also saved under My orders, so you can find a code any time without searching your inbox.
Can I schedule a gift or add a personal note?
Not yet. For now the card is delivered by email as soon as your payment clears. There's no scheduling or gift-message field at checkout. We're working on scheduled delivery and personal notes.
Do the cards expire or carry fees?
There are no hidden activation or dormancy fees. A small service fee and any applicable tax are shown in your total at checkout before you pay. Expiry, if any, is set by the individual brand, so check the product's details before you buy.
What is the Hapigift Card?
The Hapigift Card is our own prepaid card, made to be sent as a gift. Load any amount and send it to a friend. They pick any gift card from our 160+ brands, and the balance comes off at checkout like a discount on their choice.
How do I redeem a code?
Enter your code on the Redeem page (or in the promo field at checkout) and a Hapigift Card balance comes straight off your total. Brand gift-card codes are used on that brand's own site or app.
Which payment methods do you accept?
We accept Visa and Mastercard through a secure, encrypted checkout. Your card details never touch our servers.
What if I made a mistake with my order?
If something's gone wrong, contact us as soon as you can and we'll do our best to help. Once a code has been revealed or redeemed, though, it can't be reversed.
Is hapigift available in my country?
hapigift is expanding. Brand availability and currency depend on your region, and the catalogue only shows cards you can actually buy and use where you are.
How do I get help?
Go to our contact page and send us a message. We read everything and aim to reply within one business day.